Customer Service

Shipping & Returns: 

Orders will be shipped via LTL Freight unless otherwise specified. We strive to average a sub-14-day order-to-delivery timeframe. Most orders fall within that time. Returns will be addressed on a case-by-case basis. Your satisfaction is our top priority. Please contact us with any questions or concerns. 

Customer Service: 

At IRC, we work to build a true consultative relationship with our customers/partners. A relationship where, if anything comes up, from cleaning newfound soils, best practice sharing or you just want some plain advice, we are here for you. We take pride in our revolutionary products and being different from the competition -- to us, you're not just another customer, you become a partner as we work together to achieve your cleaning goals/metrics. At IRC, we won't just throw another product at you and say, "try this," we will ask questions, find the root cause of the issue and offer a solution that makes sense. Should any issues arise, please email [email protected] or reach out to your IRC representative, and we will be happy to assist you as quickly as possible and answer any questions you may have.